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Frequently Asked Questions

Why book with us?
We know that your time at the port is one of the most important part of your vacation, so we take our commitment to deliver great shore excursions very seriously. That's why shore excursions are our only business. We carefully select only the best tour options in each port to provide you as an option and more intimate, personalized experience. Because we know that it can be confusing to choose the best tour in each port, we have a staff of shore excursion experts available to answer your questions and provide suggestions on the best tour options to meet your individual needs. And we stand behind the tours we deliver.

How much physical activity is involved in the tours?
The level of activity varies by tour. In order to help you understand the level of activity involved in each tour, we have created the following two categories.

Mild Activity: Only light walking and no major climbing required. You may need to negotiate a few steps.
Moderate Activity: A fair amount of walking is required, and you may need to climb up full flights of steps and or negotiate uneven terrain.
Strenuous Activity: A large amount of walking and or climbing is required, often over unpaved and uneven terrain. You should be in good physical health if you reserve one of these tours.

Please refer to the specific tour descriptions to see which category applies to the tour. If you have more specific questions, please contact one of our Shore Excursion Experts.

What do shore excursions include?
Shore excursions include transportation according to the itinerary, meals, refreshments, guides, and entrance fees as indicated in the individual tour descriptions.

Will you refund my money if I miss my tour because the ship is late or cannot make it into port?
Definitely Yes. You will receive a full refund for your tour if you cannot make a tour departure due to a ship delay or a missed port call. You will of course also receive a full refund if weather or an equipment problem prevents delivering the tour. Simply let us know 24 hours in advance of date of the tour, and we will issue a full refund.

What do you recommend for physically challenged passengers?
We will be glad to help you out if we were informed at least 48 hours in advance so we can provide you the related transportation with/if required even a wheelchair.

How do I book shore excursions?
If you know which tours you want to take, you can reserve them directly through our web site by filling the reservation form. If you are uncertain which tours you would like to take or want some advice or guidance on your tours, we encourage you to contact one of our Shore Excursion Experts by email.

How do I make changes to my tour reservations?
If you need to make changes to your reservation or to cancel a tour, please contact one of our Shore Excursion Experts and they will be happy to assist you.

Is there a risk of missing the ship if I don't book through the cruise line?
No. Although the cruise lines would like you to believe that independent tours carry this risk, we are very well aware of your ship's departure time, and our tours are designed to get you back to the ship with time to spare and until today none of our clients missed the ship by being late getting back to the ship. In the extremely unlikely event you were to miss the ship due to one of our tours, we guarantee that we will pay the full cost of your meals, hotel, and transportation to the next port of call, and we will handle all of your arrangements for you.

How do I receive my booking confirmation and voucher?
Shortly after you reserve a tour, we will e-mail your confirmation which will include your tour vouchers as well as instructions on how and when to meet up with your guide for each tour.

When should I reserve my shore excursion?
We recommend reserving your excursions as far in advance as possible. This will give you the best chance of reserving your first choice in each of the ports.

Are children's prices available?
Yes. All of our tours offer children's prices for children under the age of 12 years.

Am I expected to tip the Guide/Driver?
Extending a gratuity to your guide or driver is strictly optional but greatly appreciated by those guiding you through your tour.

How close to the tour departure can I make a reservation?
We require you to make a reservation at least 24 ours in advance of tour departure so that we have the ability to ensure that all of the arrangements are confirmed, finalized, and communicated.

What should I wear?
While the specific recommended attire is described in the individual tour descriptions, travelers should always wear comfortable shoes and use sunscreen, a sun hat and sunglasses in locations with ample sun.

Where do I go to start my tour?
Your booking confirmation will contain clear instructions on where and when to go to start each of your tours. It will also include instructions on what to do in the very unlikely event that you encounter difficulties in meeting up with your guide.

What is your cancellation policy?
You can cancel a tour 24 hours in advance of tour departure and receive a full refund. The few exceptions to this rule are clearly noted in the tour description. If you would like to cancel a tour, simply give send us a email and we will be happy to assist you. Once you are within the 24 hour tour departure window, the tour becomes non-refundable. This is because our operators have set aside space to accommodate your request and will often not be able to fill that space with another customer so close to departure.

 
   
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